Privacy policy
Maison Kargani Sàrl · Geneva, Switzerland
1. General
This Privacy Policy explains how Maison Kargani collects, uses, shares and protects personal data when you visit the Maison Kargani website, create an account, place an order, join the Loyalty Circle or contact us.
The controller responsible for your personal data is:
Maison Kargani Sàrl
Rue des Bains 35
1205 Geneva
Switzerland
Email: service@maisonkargani.com
This Privacy Policy is based on the Swiss Federal Act on Data Protection and, where applicable, the EU General Data Protection Regulation.
2. Personal Data We Collect
Identity and contact data: name, email address, telephone number, billing address and delivery address.
Order data: products purchased, sizes, prices, order history, returns, exchanges and related correspondence.
Payment data: payment method and transaction details. Card and account details are processed directly by our payment providers. Maison Kargani does not store full card numbers.
Account data: login details, wishlist, Loyalty Circle points, benefits and preferences.
Communication data: messages sent to us by email, contact form or social media, and Private Salon appointment requests.
Technical data: IP address, device and browser type, pages viewed, referring website and approximate location, collected through cookies and similar technologies.
3. How We Use Personal Data
To process, ship and deliver orders, including customs formalities for international shipments.
To manage returns, exchanges, refunds and after-sales service.
To operate customer accounts, the wishlist and the Loyalty Circle.
To respond to enquiries and organise Private Salon appointments.
To send news about collections and events, where you have agreed to receive them.
To operate, secure and improve the website, prevent fraud and measure its performance.
To measure the effectiveness of our advertising.
To comply with legal obligations, including accounting, tax and customs obligations.
4. Legal Bases
Where the EU General Data Protection Regulation applies, Maison Kargani processes personal data on the following bases:
Performance of a contract: orders, delivery, returns, customer accounts and the Loyalty Circle.
Legal obligation: accounting, tax and customs requirements.
Legitimate interests: website security, fraud prevention, improvement of our services and communication with existing customers where permitted by law.
Consent: marketing communications, non-essential cookies and advertising measurement. Consent may be withdrawn at any time.
5. Sharing of Personal Data
Maison Kargani does not sell personal data.
Personal data is shared only with service providers who need it to perform services on our behalf:
Shopify, which hosts our online store and processes order, account and payment data through Shopify Payments.
Apple and Google, where you choose to pay with Apple Pay or Google Pay.
Shipping carriers, including DHL Express and Swiss Post, to deliver orders. For international shipments, delivery details and order contents are also transmitted to customs authorities.
Google, for advertising measurement, product listings and spam protection on website forms.
Meta Platforms, for advertising measurement on Facebook and Instagram, where you have given your consent.
Technology providers that support the operation of the website and our customer service.
Personal data may also be disclosed to authorities where required by law, or where necessary to protect the rights of Maison Kargani.
6. International Transfers
Some service providers process personal data outside Switzerland and the European Economic Area, including in the United States and Canada.
Where the destination country does not provide an adequate level of data protection, transfers are based on recognised safeguards, such as standard contractual clauses or, where applicable, the Swiss-U.S. and EU-U.S. Data Privacy Frameworks.
7. Cookies
The website uses cookies and similar technologies that are necessary for its operation, including the shopping bag, checkout, account login and security.
Where permitted or with your consent where legally required, the website also uses analytics and advertising cookies, including Google Ads and Meta (Facebook and Instagram), to understand how the website is used and to measure the performance of our campaigns.
Cookies can be controlled or deleted through your browser settings. Blocking certain cookies may affect the functionality of the website.
8. Embedded Content & Social Media
Some pages include content provided by third parties such as Spotify, YouTube and Instagram. When you view or interact with this content, these providers may collect data in accordance with their own privacy policies.
9. Retention
Orders, invoices and accounting records are kept for ten years, as required by Swiss law.
Account and Loyalty Circle data are kept for as long as your account remains active, and deleted after its closure unless a legal obligation requires otherwise.
Marketing preferences are kept until you unsubscribe.
Other personal data is kept only for as long as necessary for the purposes described in this Privacy Policy.
10. Security
Maison Kargani takes appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Payments are processed through encrypted connections.
No method of transmission over the internet is entirely secure, and absolute security cannot be guaranteed.
11. Your Rights
Subject to applicable law, you may request access to your personal data, its correction or deletion, the restriction of its processing, or a copy of it in a portable format.
You may object at any time to processing based on legitimate interests and to direct marketing. You may unsubscribe from marketing emails using the link included in each message.
Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out before it.
To exercise your rights, please contact service@maisonkargani.com. Maison Kargani may need to verify your identity before responding.
You may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner or, if you reside in the European Economic Area, with the data protection authority of your country of residence.
12. Children
The website is not directed at children. If you believe that a child has provided personal data to Maison Kargani, please contact us so that it can be deleted.
13. Changes
Maison Kargani may update this Privacy Policy to reflect changes in its practices or in applicable law. The version published on the website applies.
Last updated: 24 September 2026.
14. Contact
For questions relating to this Privacy Policy or your personal data, please contact:
Maison Kargani Sàrl
Rue des Bains 35
1205 Geneva
Switzerland
Email: service@maisonkargani.com