Shipping
Complimentary Worldwide Shipping & Delivery
Shipping & Delivery
Maison Kargani offers complimentary shipping on all orders.
Each order is carefully prepared and dispatched with tracking. Once your order has been shipped, you will receive a confirmation email with your tracking information.
Switzerland
Complimentary shipping via Swiss Post Signature.
Estimated delivery time: within 72 hours from dispatch.
Taxes and shipping included.
International
Complimentary worldwide shipping via DHL Express.
Estimated delivery time: within 72-96 hours from dispatch.
Duties, taxes and shipping included.
All international orders are shipped on a Delivered Duty Paid (DDP) basis, meaning applicable import duties and taxes are included in the final amount paid at checkout.
Order Processing
Orders are processed once payment has been successfully confirmed.
During collection launches, limited releases or periods of exceptional demand, additional preparation time may occasionally be required.
Once an order has entered the shipping process, changes to the delivery address may no longer be possible.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking information may require a short period of time to become active after dispatch.
Delivery
Orders are delivered to the address provided during checkout.
Please ensure that your name, delivery address, postal code, telephone number and any other required information are complete and accurate before confirming your order.
A signature may be required upon delivery.
Maison Kargani cannot be held responsible for delays or unsuccessful delivery resulting from incorrect or incomplete delivery details, the recipient being unavailable, carrier disruptions or circumstances outside our reasonable control.
International Delivery
Maison Kargani ships worldwide via DHL Express.
All international shipments include applicable duties, taxes and shipping costs, allowing the order to arrive without additional customs charges expected upon delivery.
Certain destinations may be subject to specific local restrictions or exceptional customs procedures. If we are unable to fulfil an order to your selected destination, our Client Service team will contact you.
Receiving Your Order
We recommend inspecting your parcel upon delivery.
If your parcel appears significantly damaged, or if an item is missing, damaged or incorrect, please contact service@maisonkargani.com as soon as possible and provide:
- Your order number.
- A description of the issue.
- Photographs of the product.
- Photographs of the external and internal packaging where relevant.
Our Client Service team will review your request and assist you accordingly.
Delivery Questions
For any questions regarding your shipment or delivery, please contact:
Please include your order number whenever possible.